1. About these terms
The service described on this site is provided by david belikov, a sole proprietor based in Ramle, Israel, trading as Kuvello ("Kuvello", "we", "us"). By using our WhatsApp automation — for example, by messaging a business's WhatsApp number that runs a Kuvello bot — you agree to these terms.
2. The service
Kuvello builds and runs WhatsApp Business API chatbots for businesses, such as dental clinics. The bot answers common questions, collects details, books, reschedules, and cancels appointments, and sends reminders. It works alongside the business's team, who take over when a person is needed.
3. WhatsApp opt-in and messaging consent
By messaging a WhatsApp number operated with Kuvello, or by providing your phone number and agreeing to be contacted on WhatsApp, you consent to receive automated and human messages from that business through WhatsApp about your enquiry and appointments — including confirmations and reminders. Standard message and data rates from your mobile carrier may apply.
You can withdraw consent at any time by replying STOP in the chat, and you can opt back in by replying START. We send messages only to people who have opted in, and we do not send unsolicited marketing.
4. Your responsibilities
- Provide accurate details so appointments can be booked correctly.
- Use the service lawfully and only for genuine enquiries and bookings.
- Do not send abusive, fraudulent, or unlawful content through the chat.
- Do not send payment card details or sensitive medical records through WhatsApp; share those in person with the clinic.
5. Bookings and reminders
The bot helps arrange appointments, but availability is determined by the business, and a booking is subject to the business's confirmation. Reminders are provided as a convenience; please keep track of your own appointments as well. If you need to change or cancel, reply in the chat or contact the business directly.
6. Availability
We aim to keep the service running reliably, but it depends on third-party platforms (including WhatsApp and any connected CRM) and may occasionally be unavailable or delayed. The service is provided "as is" and "as available", without warranties of any kind to the fullest extent permitted by law.
7. Limitation of liability
To the extent permitted by law, Kuvello is not liable for indirect or consequential losses, or for missed appointments, delayed or undelivered messages, or issues caused by third-party platforms outside our control. Nothing in these terms excludes liability that cannot be excluded by law.
8. Privacy
Our handling of personal information is described in the Privacy Policy, which forms part of these terms.
9. Trademarks and independence
WhatsApp is a trademark of Meta Platforms, Inc. Kuvello is an independent service and is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc. or WhatsApp. All other trademarks — including GoHighLevel and LeadConnector — belong to their respective owners. References to these platforms describe interoperability only and do not imply any partnership or endorsement.
10. Changes to these terms
We may update these terms as the service changes. Updates take effect when posted here, and we will revise the "Last updated" date above.
11. Governing law
These terms are governed by the laws of the State of Israel, and the competent courts of Israel will have jurisdiction, without affecting any mandatory consumer-protection rights you have where you live.
12. Contact
Questions about these terms can be sent to david belikov (Kuvello) at support@kuvello.com or +972 52-745-8646, אברהם הלל 1, Ramle, Shfela 7222701, Israel.