Who we are (data controller)
This service is operated by david belikov, trading as Kuvello, a sole proprietor based in Israel. For the WhatsApp conversations described here, Kuvello acts as the data controller together with the business (for example, a dental clinic) whose WhatsApp number the bot runs on. You can reach the controller at:
- Business name: david belikov (trading as Kuvello)
- Address: אברהם הלל 1, Ramle, Shfela 7222701, Israel (Avraham Halel 1, Ramle 7222701, Israel)
- Email: support@kuvello.com
- Phone: +972 52-745-8646
What we collect
When you message a WhatsApp number that runs a Kuvello bot, we process only what is needed to answer you and manage your appointment:
- Your WhatsApp phone number — so we can receive and reply to your messages.
- Your name — as you provide it, to identify your booking.
- Appointment details — the service requested, preferred and booked dates and times, and reschedule or cancellation history.
- Message content — the questions you ask and the answers you give during the conversation.
We do not ask for payment card numbers, government identifiers, or health records through the WhatsApp bot. Please do not send sensitive medical information in chat; bring it to your appointment instead.
Why we use it
We use this information only to:
- Answer frequently asked questions and respond to your messages.
- Collect the details needed to book, reschedule, or cancel an appointment.
- Send appointment confirmations and reminders.
- Hand the conversation to a member of the business's team when a person is needed.
Consent and opt-in
Messages are sent only to people who have opted in — for example, by messaging the business first or by agreeing to receive WhatsApp messages when they share their number. We do not send unsolicited marketing. Automated messages are limited to what is relevant to your enquiry and your appointments.
How to opt out
You can stop automated messages at any time by replying STOP in the WhatsApp chat. You can opt back in by replying START or by messaging the business again. You can also block the number in WhatsApp.
Processing through WhatsApp and Meta
The service runs on the WhatsApp Business Platform. Messages are transmitted and processed through WhatsApp and its provider, Meta Platforms, Inc., under their own terms and privacy policy. We recommend reading the WhatsApp Privacy Policy and the WhatsApp Business Messaging Policy to understand how WhatsApp handles your messages.
Service providers we share data with
We share information only with providers that help deliver the service, and only as needed:
- WhatsApp / Meta — to deliver and receive your messages.
- CRM platforms such as GoHighLevel / LeadConnector — where a business uses one, to store contacts, appointments, and conversation history so their records stay in sync.
We do not sell your personal information, and we do not share it for third-party advertising.
How long we keep it
We keep appointment details and message content for as long as needed to provide the service and to keep an accurate booking history — typically up to 24 months after your last interaction — and then delete or anonymise it, unless a longer period is required by law or by the business we work with. You can ask us to delete your data sooner (see below).
How we protect your data
WhatsApp messages are protected in transit by WhatsApp's encryption. We limit access to conversation data to what is necessary to run the service, and any connected CRM is protected by that platform's own access controls.
Your rights and data deletion
You can ask to access, correct, or delete the personal information we hold about you, or object to how we use it. To make a request, email support@kuvello.com from — or referencing — the WhatsApp number you used, and we will respond within a reasonable time. Depending on where you live, you may also have rights under laws such as the GDPR or Israel's Protection of Privacy Law.
Children
The WhatsApp bot is intended for adults arranging appointments (including on behalf of a family member). It is not directed at children, and we do not knowingly collect information from children through the chat.
International processing
Kuvello is operated from Israel, and WhatsApp / Meta process messages on their global infrastructure. This means your information may be processed outside your country. Where required, transfers rely on the safeguards offered by those platforms.
Changes to this policy
We may update this policy as the service changes. When we do, we will revise the "Last updated" date at the top of this page.
Contact
Questions about this policy or your data can be sent to david belikov (Kuvello) at support@kuvello.com or +972 52-745-8646, אברהם הלל 1, Ramle, Shfela 7222701, Israel.